Frequently Asked Questions
Everything you need to know about your Abib skincare journey
What is the typical shipping timeframe for my order?
Orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
Are Abib products suitable for sensitive skin?
Yes, our products are formulated with a focus on minimalism and purity. We prioritize hypoallergenic ingredients and conduct rigorous dermatological testing to ensure they are gentle enough for even the most sensitive skin types.
What is your return and refund policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return and receive a full refund minus shipping costs.
Do you test your skincare products on animals?
Abib is committed to ethical beauty. We do not conduct animal testing on any of our final products or ingredients, and we ensure our suppliers adhere to the same cruelty-free standards.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your package in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.